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Terms & Conditions

These general Terms and Conditions apply to you as a consumer when you purchase products from us, Albrand Group/Belissas Whitening, reg. no. 556937-2146, at our website belissas.com. By purchasing a product at belissas.com, you confirm that you accept these Terms and Conditions.

When placing an order on the website, a purchase agreement is entered into between you and Belissas Whitening when we have confirmed your order in writing and you have received our order confirmation. We ask you to save the order confirmation in order to facilitate correspondence with us about your purchase.

Contact us

You may contact us using the e-mail address provided below.

contact@belissas.com

If we change our e-mail address, the updated contact information will be published and held available on our website belissas.com.

Prices & payment

All applicable prices for products are indicated at belissas.com. We reserve the right to make price adjustments; adjusted prices will be published and held available at our website belissas.com. The prices indicated at belissas.com are including VAT.

In the event a product is listed at an incorrect price due to a typographical or technical error, or any other reason, we preserve the right to refuse or cancel any order placed for such product.

We currently accept Visa and MasterCard through the payment solution Stripe. When paying by card you will be asked to provide your card number, period of validity and cvc code. We use 3d-secure, developed by Visa and MasterCard, to secure payments and all payment information is encrypted using ssl encryption, which prevents unauthorized access to card details.

For more information on how we process payment information, please refer to our Privacy Policy.

For customers residing in Sweden, Denmark, Norway, Finland, Germany and the Netherlands, we also offer payment against an invoice in cooperation with Klarna. A standard credit check will be carried out when you choose Klarna Invoice as payment method at checkout. Payment shall be made within 14 days from purchase, otherwise a past due fee will be added to the invoice amount. 

Please note that when ordering against an invoice the shipping address needs to be your registered residence.

For further information about Klarna invoices, you may contact Klarna by telephone +46 (0)8-120 120 00, e-mail info@klarna.se or through their website www.klarna.se.

Shipping & delivery

The listing or description of a product at belissas.com does not imply that the product is presently available in stock.

Products purchased at belissas.com are sent to you on regular days, Monday-Friday excluding Swedish public holidays.

Free shipping on all orders within the EU over 100 EUR. The estimated delivery time is 14 working days.

Please note that the time of delivery may vary.

Term and right of withdrawal

These Terms and Conditions are valid for each purchase that you make.

You have the right to withdraw your purchase within a period of 14 days from the day of delivery of the product for any reason or for no reason. If you have ordered more than one product and the products are delivered separately, or if you have ordered a product which is delivered in separate parts at different times, you have the right to withdraw the purchase within 14 days from the day of delivery of the last product or the last part of the product.

If you wish to withdraw your purchase, you must let us know within 14 days from the day of delivery by sending a message to us that you wish to withdraw the purchase and return the product. The message should include your name, address and contact information to you. You may send the message to us by e-mail: contact@belissas.com

You may also use the Swedish Consumer Agency standard form for withdrawal and send it to us by post or email. You will then have 14 days to return the product to us.

Provided that the product is sealed, unused and returned to us intact and in its original packaging, we will repay you the total cost of the product but we do not repay the cost of shipping.

Please note that you as a customer are responsible for the products during delivery when the product is returned to us. Please package the products in a suitable way in order to mitigate the risk that they are damaged or lost during delivery.

Complaints

If you have received a damaged or defect product, please lodge your complaint to us by e-mail: contact@belissas.com as soon as possible after you have discovered the defect. If you lodge the complaint within two months after discovering the defect, the complaint will always be considered as having been lodged in due time. 

We will handle your complaint in accordance with applicable consumer protection legislation and with the guidelines provided by the Swedish National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden, (”ARN”)) (see www.arn.se).

Force Majeure

Belissas Whitening is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.

Changes and additions

Belissas reserves the right to change and make additions to these Terms and Conditions at any time. You are bound by the Terms and Conditions valid at the time for your purchase. Changes and additions of these Terms and Conditions are valid for all purchases made after publication at belissas.com.

By responding to our request with the hashtag #belissaswhitening #belissas or @belissaswhitening , you agree to the following:

We will be delighted every time we see our products in real life on social medias, and sometimes we may request to share these pictures in our channels. The pictures are published primarily on our website but may also be published in one of our other channels ex. Instagram, our magazine or in the store environment.

You provide Belissas Whitening/Albrand Group(corporate ID 556937-2146), a non-exclusive, royalty-free worldwide license to use any pictures you have responded with #belissaswhitening #belissas or @belissaswhitening , hereinafter referred to as ”picture”, in their marketing and / or advertising , Including in the gallery on the website, newsletters, catalogs, e-mail and other customer communications, store materials and other marketing purposes.

Hereby certify and certify that (i) you own all of your rights to your pictures, (ii) you have been granted permission from any person appearing in your pictures to transfer the rights herein, and (iii) the use of your pictures by Belissas Whitening Will violate any third party’s rights or violate any law.

Hereby, you release Belissas Whitening from all obligations to pay you for the use of your pictures and for the intellectual property rights of those associated with the above-described uses, thereby freeing and agreeing to keep Belissas Whitening and all persons acting for Belissas Whitening Claim damages for all claims, claims and liabilities, irrespective of nature, in connection with the use of the pictures as described above.

You may always reach out to us on matters of privacy and data protection by contacting us at: contact@belissas.com

We assume responsibility for all personal information that you provide us with or make available to us. Please see our Privacy Policy for more information on how we process your personal data.

Governing law and disputes

If a dispute should arise that we are not able to settle together, you may as a consumer apply to ARN. Belissas Whitening will comply with ARN’s recommendations in the matters they examine. You may contact ARN on their website or address:

Allmänna Reklamationsnämnden

Box 174

101 23 Stockholm

www.arn.se

Further information about alternative dispute resolution in consumer relationships can be found at www.konsumentverket.se.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sweden. Any dispute arising out of these Terms and Conditions shall be finally settled by the general courts of Sweden.